FAQs section illustration for bookkeepingfor99.com showing a small business owner reviewing bookkeeping questions and answers on a computer

1. What exactly do you handle each month?

We handle monthly bookkeeping: categorizing income and expenses, reconciling bank and credit card accounts, and producing clear financial reports so you always know where your business stands.

2. Do you file business tax returns?

No. We do not file tax returns. We prepare clean, organized financial records and reports that your tax preparer uses to file accurately and efficiently.

3. Can you work with my existing tax preparer?

Yes. We coordinate with your tax preparer and provide the reports they need, which usually reduces questions, back-and-forth, and last-minute scrambling.

4. Do you run payroll or file payroll taxes?

No. We do not process payroll or file payroll tax forms. If you already use a payroll service, we record payroll transactions correctly in your books so everything ties out.

5. What types of businesses do you work with?

We work with small service-based businesses, solo owners, and simple multi-employee businesses that want affordable, straightforward bookkeeping without unnecessary complexity.

6. I’m behind on my bookkeeping — can I still start?

Yes. Cleanup work is common. We’ll assess how many months you’re behind, get your books caught up, and then move you into ongoing monthly bookkeeping.

7. How much time will I need to spend each month?

Very little. Most clients spend a few minutes per month uploading documents or answering occasional questions. We handle the ongoing work.

8. Do I need QuickBooks Online?

In most cases, yes. We use QuickBooks Online as our standard platform because it’s reliable, widely accepted, and easy to share with your tax preparer. Most clients use Simple Start or Essentials, and we can often help with discounted pricing.

9. Who pays for the bookkeeping software?

We manage and pay for the QuickBooks Online subscription to keep everything centralized and properly administered. The discounted cost is built into your monthly fee and is typically lower than what you would pay directly, due to our QuickBooks ProAdvisor relationship.

10. What if I already have a QuickBooks Online account?

That’s fine. We can work with your existing QuickBooks Online account, review the setup, and continue bookkeeping there — no need to start over.

11. Will you need my bank login or password?

No. We never ask for bank usernames or passwords. We use secure access, read-only connections, or statements — whichever you’re comfortable with.

12. How do I send you receipts and documents?

We use QuickBooks Online’s built-in receipt capture and secure upload tools. You can take photos of receipts using the QuickBooks mobile app or upload documents from your computer. No additional software or subscriptions are required — everything is provided and included as part of our service.

13. What reports will I receive?

You’ll receive clear, easy-to-read reports such as a Profit & Loss statement, Balance Sheet, Cash Flow Summary, and categorized expense reports. These show how much you’re making, where money is going, and the overall financial health of your business.

14. Will this help me understand my cash flow better?

Yes. Clean bookkeeping shows where money is coming from, where it’s going, and whether your business is truly profitable — not just busy.

15. What if my business grows or changes?

We review your activity at least once a year to make sure your pricing still fits your business. If your volume goes up or down, we’ll adjust the plan so you’re not overpaying or under-covered, and we’ll tell you upfront if your needs move outside our scope.

16. Why is your pricing lower than many bookkeeping services?

We keep costs low by using efficient workflows, affordable tools, and focusing on small businesses that don’t need overbuilt or enterprise-level bookkeeping.

17. Why do you include free marketing tools with bookkeeping?

We include these tools because small businesses need more than clean books — they need help staying organized, following up with customers, and bringing in revenue. The tools are provided at no additional cost to reduce overhead and eliminate the need for multiple paid subscriptions.

18. Do I have to use the marketing tools to use your bookkeeping?

No. The tools are optional. Some clients use them heavily, others don’t use them at all. They’re included as added value, not a requirement.

19. Will you train me on the free marketing tools?

The marketing tools are offered free, optional, and as a courtesy to our bookkeeping clients. We do not provide ongoing training or setup services for these tools. They are powered by GoHighLevel CRM, which offers an extensive self-help video library and documentation for learning how to use them.

Upon request, we do provide one introductory walkthrough session to help new clients understand what tools are available and how to access them. Details about tool availability, use, and limitations are outlined in our Terms & Conditions.

20. Is there a long-term contract?

No. Our services are month-to-month, with no long-term commitments. You can cancel at any time and keep your records and reports.